SOLIS APPS
Mibo — Support
Mibo builds a weekly meal plan and its matching shopping list from your preferences, budget and dietary constraints.
Need help? Write to mibo@solis-apps.com and we will get back to you within a few business days. You can also report a problem from inside the app, in Settings > Report a Bug or with the report button on a recipe's page. These reports contain no contact details: to get a reply, email us.
Cancelling your Premium subscription
Premium subscriptions are managed entirely by Apple. We cannot cancel a subscription for you, and there is no cancel button inside Mibo. On your iPhone or iPad: Settings > your name > Subscriptions > Mibo > Cancel Subscription.
Cancel at least 24 hours before the end of the current period, otherwise the subscription renews for another period. You keep access until the end of the period you already paid for.
Requesting a refund
Refunds are handled exclusively by Apple under its own policy — we have no technical way to issue one. Request one at reportaproblem.apple.com.
Changing your preferences
Your budget, household size, diet, allergies, disliked ingredients, equipment and prep time are all editable at any time in Preferences. The next plan you generate takes the new values into account.
Deleting your data
Mibo has no account: no email, no password. Your preferences and history are tied to an anonymous technical session created when you install the app.
You can erase everything stored on our servers — preferences, meal history, recipe choices, reports — from Settings > Delete my data. The action is irreversible and returns you to onboarding. It does not cancel an active Premium subscription, which is managed by Apple as described above.
Allergies and dietary restrictions
Mibo filters recipes using the allergies and diet you declare and the data in our recipe catalog. This is not medical advice and not an absolute guarantee that a recipe is free of a given allergen. Always check the ingredient list yourself before cooking or eating, especially with severe allergies.
If you spot a recipe whose ingredients or allergen labelling look wrong, report it with the report button on the recipe's page, or tell us at mibo@solis-apps.com with the recipe name — we correct the catalog.
Mibo says it cannot build a complete plan
When your combination of constraints leaves too few matching recipes in the catalog, Mibo tells you so rather than filling the week with a truncated or unsuitable plan. Loosening one constraint — prep time, budget, or number of meals — usually unblocks it. The catalog keeps growing, so a combination that fails today may work later.
Reporting a bug
Use Settings > Report a Bug in the app: the app and iOS versions are attached automatically. To get a reply, email mibo@solis-apps.com instead, with your device model, your iOS version, and what you were doing when it happened. Screenshots help.